Things to Consider When Buying Care

The Questions Carers and Family Members Should Ask


When choosing a care provider there are a number of things to consider to ensure the person with care needs, the main carer and family receive the best quality support.
 

Carers rarely have a single role, so it’s important to consider the carer and family when thinking about care. Carers Trust understands that most people want good quality care and support delivered at home so that, for as long as possible, the person with care needs can stay in the comfort of their own home with family around them.
 
At Carers Trust we think care, think carer, think family. Our services focus on the family, the carer and the person with care needs, providing a range of wrap around support that gives complete peace of mind.
 
While many care providers deliver a good level of support to people with care needs, not everybody considers the carer or other family members, and you are important in the delivery of care because:
 
  • You need to maintain your own health and wellbeing
  • You need to ensure you are not financially disadvantaged
  • You need breaks from caring
  • You have expert knowledge outside of that provided by health and social care professionals
Whether you live with the person with care needs or not, if you’re providing care for someone at home who has a disability, chronic illness, mental ill health or life-limiting condition, you’ll understand the importance of getting the right kind of support for everyone. 
 
Carers Trust is a network of quality assured independent charities that provides a variety of personal care and respite packages for families, helping them to stay together, however complex the needs are of the person requiring care.
 
Care provision continues to be a growing issue in this country with more and more of us looking to pay for care privately, or purchase care through a direct payment, a personal budget or a self-directed support initiative.
 
Choosing the right care will affect the quality of your life, family life and the person you care for, so it’s essential to choose the provider who will give the best all round service for all of your needs — and that means asking a number of vital questions first.
 

"When someone in your family needs extra help, it doesn't just affect them, it affects everyone. I gave up work to care for dad when his dementia got worse. I felt isolated, alone and poor. Carers Trust didn't just help dad, they helped me too so that I could carry on, caring for dad at home in familiar surroundings - Kirsty.”


Questions Carers and Family Members Should Ask.. cont.
 

Think care, think carer, think family
 



Choosing the right care will affect the quality of your life, family life and the person you care for, so it’s essential to choose the provider who will give the best all round service for all of your needs — and that means asking a number of vital questions first.

The questions

1. How do you want you and the person you care for to be supported?

There are two main options available for hiring a support worker. You can employ a support worker or personal assistant directly, or you can pay an agency to provide one for you.

2. What are your first impressions?

The initial conversations you have with a support worker will be a good indication of your future relationships and how easy it will be to talk to them.

3. How will your support package be developed?

Your support provider should be willing to spend time getting to know you, to find out about your needs and wishes and what is important to you, your family and the person you care for.

4. How will your support be monitored and changed?

Your support provider should carry out a review of your support, family support and the support provided to the person you care for on an annual basis.

5. How much will it cost?

Your support worker should confirm a price that will not change, unless by mutual agreement, after you have both signed the contract.

6. Check the staff who will be supporting you

Your provider should arrange quality staff who will support you based on your individual needs, and who are able to direct you to additional services.

7. How will they make sure you are safe and supported properly?

A support provider agency should provide a service which meets certain standards.

8. Check your right to complain

If you are buying support and things go wrong you want to be certain that any problems can be solved quickly and efficiently.

9. How can you end the agreement?

Circumstances change and there might come a time when you need to cancel your support agreement. You need to know that you can do this with ease.

10. Check the geography

It is good to check where your support team are coming from. If it is too far from where you live, can they get to you on time?

11. Learn the terminology

There is a lot of jargon in social care and you should familiarise yourself with a few key terms.

I became a carer overnight when my son was involved in a rugby accident. The system is very difficult to negotiate and I needed lots of help to make the right decisions"

— Suvad